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About 2018-01-09T15:56:57+00:00

Lumagent has been in business since 2001 and is hyper-focused on implementing technology solutions that empower people to do their best work. Our core values and the principles with which we operate sets us apart from our competitors and is the main reason our clients return to us year after year and enthusiastically refer us to their colleagues.

Core Values

We have heart

We put people first in all we do. We’re committed to making work as easy as possible for our clients by removing things that don’t provide value. We provide empathetic solutions to solve each client’s needs the best we can. We are successful when our clients are successful. Our autonomous culture recognizes that employees flourish when given freedom and trust. When our employees bring their best selves to work, our clients receive extraordinary results.

We do things differently

We out-teach, out-share and out-collaborate the competition. We have an abundance mentality and believe that life is not a pie with limited slices. We reject the notion of zero-sum games and we believe there are enough resources and successes to share with everyone. The more anyone wins, the more opportunity there is for everyone. Transparency is one of our core values, and we embed that value into how we run our business. We embrace uncommon levels of humility, selflessness, and transparency for the good of our clients. Sure this leaves us exposed and vulnerable at times, but it also creates an unprecedented level of trust with our clients.

We Value Outcomes over Outputs

We fundamentally reject the notion that activity—such as holding meetings—equals productivity. Activity does not equal results, therefore, we don’t value activity at all. We try to focus all of our projects on the value we are delivering as opposed to hours billed, products implemented, and boxes checked. This philosophy transfers to our work when implementing automated workflows. We are really good at discovering waste in a process and creating solutions to eliminate any activity that doesn’t directly create value.

We love to simplify

Simplicity wins over Complexity every time. Each time we have ever worked on making something easier for our clients, it has always paid off. In the decades to come, we’ll continue to make big bets on simplicity, clarity, and ease-of-use. When we work with you, we will intentionally simplify everything we uncover. The result of this simplification process is that we help you emphasize the underlying value so that you can place greater emphasis on only those things that create value.

Meet The Team

Chris York
Chris YorkChief Simplification Officer
Chris is the founder of Lumagent. Chris has worked in IT his entire adult life and is passionate about simplifying, automating, and using technology to solve complex problems.
Brad Black
Brad BlackDirector of Service Delivery
As our Director of Service Delivery, Brad is responsible for making sure that all of our projects run smoothly and result in significant savings for our clients.
Joel Olives
Joel OlivesServiceNow Architect
Joel is one of our senior ServiceNow architects who has a deep background in IT and solving complex IT process issues using his rich experience with the automated tool suite of ServiceNow.
Dave Andrews
Dave AndrewsServiceNow Architect
Dave is one of our senior ServiceNow architects who has significant experience in designing and architecting IT solutions and specializes in IT operations.

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