APS 2017-08-30T21:23:47+00:00

Project Description


APS is Arizona’s largest and longest-serving electric company. APS generates safe, affordable and reliable electricity for more than 1.2 million retail and residential customers in 11 of Arizona’s 15 counties.

As an energy company, compliance with regulations from FERC (Federal Energy Regulatory Commission) is critically important to APS and impacts all business functions operationally as well as strategically. ServiceNow plays a vital role in ensuring IT Systems are compliant with government regulations and assists in configuration management and change management functions to lower the risk of outages.

Lumagent has been APS’ ServiceNow partner of choice since 2009 and has worked on dozens of internal improvement projects. Most recently Lumagent setup automated workflows and improved the overall process for setting technology standards and ensuring internal usage of technology complies with those standards.

Over the years Lumagent has helped APS improve and implement ServiceNow software focused on these areas:

  • Integration with Alarm Point for Major Incident escalations
  • Change Management
  • Incident Management
  • Agile / Scrum SDLC Process
  • Custom Applications
  • Service Catalog and Service Portal
  • Integrations with internal Web Services

Client Details


Client since 2009

  • Incident Managment
  • Change Managment
  • Configuration Management
  • Problem Managment
  • Service Catalog
  • IT Financial Management
  • New Implementation
  • New Service Portal
  • Custom Applications
  • Process Improvement