Ball Corporation 2017-08-30T21:25:03+00:00

Project Description

Ball Corporation

Ball Corporation is a provider of metal packaging for beverages, foods and household products, and of aerospace and other technologies and services to commercial and governmental customers. Founded in 1880, the company employs 18,450 people worldwide in over 100 locations.

Ball brought Lumagent in to assist with the initial implementation of ServiceNow, and has continued using us for various projects since that date.

Most recently Ball completed an acquisition of another company which already had ServiceNow and we helped merge the 2 instances into a single instance that is used across the enterprise.

Client Details


Client since March 2015

  • Incident Managment
  • Change Managment
  • Problem Managment
  • Service Catalog
  • Release Management
  • SDLC
  • New Implementation
  • New Service Portal
  • Merger of 2 ServiceNow instances
  • Ongoing Process Improvements